Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you.
If you cancel your appointment less than 2 hours before it is scheduled to take place, you will be subject to 50% of the scheduled service fee.
To avoid a cancellation fee, please provide cancellation notice at least 2 hours prior to your appointment. You can cancel or reschedule an appointment through your email confirmation.
If you are 15 minutes late or more, for your scheduled appointment, we will not be able to guarantee that you will receive the full services scheduled and it may result in your appointment being cancelled or altered.
Our policy for “no shows” is a fee of 100% of the appointment fee. We will then make a note of the no show, and if it is repeated, the Booking Platform may prevent you from booking appointments online in the future.
581 Gerrard Street East